The 2024 Beijing Forum on Swift Response to Public Complaints recently took place in the bustling Chinese capital, bringing together urban governance experts from around the world. The event centered on developing strategies for modern, people-centered urban management.
Phil Thompson, the former Deputy Mayor of Strategic Initiatives in New York City and a Professor in the MIT Department of Urban Studies and Planning, was a key speaker at the forum. In an interview with CGTN's Bi Ran, Thompson lauded Beijing's ability to address public concerns swiftly at the grassroots level, highlighting it as a model for effective urban governance.
Thompson emphasized the importance of responsive governance in fostering trust between city authorities and residents. He noted that Beijing's proactive approach in handling public complaints serves as a benchmark for other major cities aiming to enhance their governance frameworks.
The forum provided a platform for international dialogue on best practices, with participants sharing insights on how to create more responsive and inclusive urban environments. Thompson's insights underscored the value of learning from global counterparts to drive innovation in urban management.
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Former NYC deputy mayor on Beijing's swift response at grassroots level
cgtn.com
