Beijing’s Swift Response Initiative: 97% Complaint Resolution by 2024
Beijing’s 12345 Citizen Hotline has improved complaint resolution from 53% to 97% since 2019, showcasing effective public service reforms ahead of the 2024 Beijing Forum.
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Beijing’s 12345 Hotline: Revolutionizing Megacity Governance
Discover how Beijing’s 12345 Hotline transforms megacity governance by streamlining public services and enhancing citizen engagement through the CGTN documentary, Hotline Beijing.
Beijing Hosts Global Forum on Innovative Urban Governance Solutions
Beijing is hosting an international forum to discuss innovative solutions for urban governance, highlighting the success of its Swift Response to Public Complaints initiative.
Beijing Forum 2024: Innovating Urban Governance for a People-Centered Future
The Beijing Forum 2024 brings together global academics and practitioners to explore modernizing urban governance with a people-centered approach.
Dedicated Staff Member Brings Warmth to Beijing West Railway Station
Wang Qiutong, a dedicated staff member at Beijing West Railway Station, tirelessly assists passengers with disabilities, embodying selfless service since she arrived at 19.
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