Hangfeng Online: How Qingdao’s Digital Hotline Empowers Citizens
Discover how Qingdao’s Hangfeng Online and People’s Livelihood Online programs bridge citizens with government through digital hotlines, boosting transparency and swift solutions.
CitizenHotline
Read More
Beijing’s Swift Response Initiative: 97% Complaint Resolution by 2024
Beijing’s 12345 Citizen Hotline has improved complaint resolution from 53% to 97% since 2019, showcasing effective public service reforms ahead of the 2024 Beijing Forum.