Beijing is set to host the 2024 Forum on Swift Response to Public Complaints starting December 18, highlighting the city’s commitment to improving urban governance. Since 2019, Beijing has implemented an innovative 24/7 public service hotline, the 12345 hotline, designed to efficiently address residents' concerns.
This hotline has become a vital channel for citizens to voice their issues, leading to its adoption across all government service hotlines in China. By centralizing these services, the 12345 hotline ensures a streamlined and effective response to public complaints, enhancing the overall quality of urban management.
The upcoming forum will showcase the successes of this approach and explore further advancements in public service technology. Experts and policymakers from around the world will gather to share insights and collaborate on strategies to tackle urban governance challenges.
As cities continue to grow and evolve, mechanisms like the 12345 hotline are essential in maintaining responsive and accountable governance, ensuring that the voices of residents are heard and addressed promptly.
Reference(s):
cgtn.com
