Beijing is setting new standards in urban governance, focusing on modernizing city management to create a better future for its residents. The upcoming Beijing Forum on Swift Response to Public Complaints, scheduled for December 18-19, highlights the city’s commitment to people-centered governance under the theme "People's City, Better Future."
Since the 18th National Congress of the Communist Party of China, President Xi Jinping has introduced comprehensive strategies aimed at the modernization of urban governance, particularly in large cities. Emphasizing the development of urbanization that prioritizes people and enhancing governance capabilities, these strategies have transformed Beijing’s approach to city management, aligning it more closely with the public's aspirations for an improved quality of life.
In 2019, Beijing enhanced its 12345 hotline, a government service platform designed to cater to the needs of individuals and businesses. The upgraded hotline introduced a rapid-response mechanism for public complaints, effectively bridging the gap between citizens’ personalized needs and the precise services offered by urban governance institutions.
This swift response system has enabled Beijing to address public demands promptly, fostering a governance model that is both service-oriented and collaborative. The city’s innovative approach is evident in several key areas:
Integration of Urban Planning, Construction, and Management: Beijing has adopted a full-cycle management approach, piloting "health check-ups" in urban governance. This ensures that issues identified during management are quickly fed back into planning and construction, creating a seamless, closed-loop management system that enhances coordination across all facets of urban governance.
The city has also refined its territorial spatial planning system, harmonizing key functional areas, specialized plans, and street-level regulations. This integration enhances the scientific and practical aspects of urban and rural planning, leading to more effective and sustainable development.
Moreover, Beijing has advanced digital urban governance, significantly boosting operational efficiency, strengthening risk prevention and control capabilities, and enabling more precise and intelligent city management. These advancements not only improve the functionality of the city but also ensure a higher quality of life for its residents.
Reference(s):
China leads the way in modernizing urban governance for better future
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