The highly anticipated documentary film Hotline Beijing premiered in Beijing on Tuesday, setting the stage for the upcoming 2024 Beijing Forum on Swift Response to Public Complaints. The film delves into the experiences of citizens using the 12345 public service hotline and highlights how Beijing effectively addresses public grievances.
The grand launching ceremony was a significant event, drawing over 400 participants, including leaders from internationally renowned cities, esteemed filmmakers, and experts from both domestic and international backgrounds. This diverse gathering underscored the global interest in Beijing's approach to public service and complaint resolution.
In his keynote speech, Shen Haixiong, President of China Media Group (CMG), lauded the 12345 Hotline for its pivotal role in enhancing citizen engagement and ensuring responsive governance. He emphasized the hotline's effectiveness in bridging communication between the public and municipal authorities, fostering a more transparent and accountable administrative environment.
The premiere of Hotline Beijing not only celebrates the achievements of the 12345 Hotline but also serves as a catalyst for discussions at the forthcoming forum, where experts and leaders will explore strategies to further improve public complaint mechanisms worldwide.
Reference(s):
cgtn.com
