The 2024 Beijing Forum on \"Swift Response to Public Complaints\" is scheduled for December 18 to 19, highlighting the city's remarkable achievements in addressing public grievances through its 12345 Citizen Hotline.
Since the introduction of the \"Swift Response\" reform, Beijing has significantly enhanced its ability to resolve complaints and satisfy residents. Over the past six years, more than 150 million complaints have been handled, with the resolution rate soaring from 53 percent in 2019 to an impressive 97 percent in 2024.
This infographic below summarizes Beijing's journey in boosting citizen satisfaction and governance efficiency, setting a benchmark for innovative public service solutions nationwide.
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Graphics: Beijing's progress in swiftly addressing public complaints
cgtn.com
