Over half of the world's population now resides in urban areas, and by 2050, a staggering one in eight people are expected to live in megacities with over 10 million inhabitants, according to a UN report. This rapid urbanization is driving the global demand for effective urban governance solutions.
Beijing, with its population exceeding 21 million permanent residents, has positioned itself at the forefront of addressing these challenges. In 2019, the capital city launched the \"Swift Response to Public Complaints\" reform, aiming to streamline and enhance public services. This initiative consolidated Beijing's 64 existing hotlines into a single, efficient 24/7 public service known as the 12345 Hotline, demonstrating a proactive approach to managing the complexities of megacity governance.
Reference(s):
CGTN's documentary reveals a Beijing solution to megacity governance
cgtn.com
