Beijing is set to welcome experts from around the world for the Beijing Forum on Swift Response to Public Complaints, scheduled from December 18 to 19. Organized by the Beijing Municipal People's Government, the forum aims to create an international platform for exchanging insights and discussing innovative solutions to urban governance challenges.
With a population exceeding 20 million, Beijing faces complex governance issues that require efficient and responsive public services. Shen Binhua, director of the Beijing Municipal Administrative Service and Data Management Bureau, highlighted the pressing need for effective urban management during a recent press briefing.
Since the introduction of the \"Swift Response to Public Complaints\" initiative in 2019, Beijing has processed over 150 million appeals, achieving resolution and satisfaction rates of 96.5% and 96.9%, respectively. This remarkable success is largely attributed to the integration of more than sixty hotline services into a single, unified hotline number – 12345. Operating 24/7, the hotline is managed by over 1,700 operators who address a wide range of issues, from business services and healthcare to education and transportation.
The upcoming forum will bring together senior representatives from the Beijing Municipal Administrative Service and Data Management Bureau, the Institute of Political Science at the Chinese Academy of Social Sciences, and the Beijing Office of China Media Group (CMG). Participants will share their experiences and explore practical solutions to enhance public service delivery in large urban environments.
As cities around the world continue to grow, Beijing's initiatives provide valuable lessons in leveraging technology and efficient management to meet the needs of millions of residents. The forum is expected to foster collaboration and inspire new strategies for sustainable urban governance.
Reference(s):
cgtn.com
