Have you ever struggled to return a product or secure a refund? Businesswoman Ma Ning certainly has. For three days, she found herself locked in a standoff with a vendor over an outfit purchased for her young daughter. Frustrated by the lack of resolution, Ma turned to Beijing's 12345 Citizen Service Hotline for help.
\"We are the masters of our city,\" Ma explains. \"I have a right to criticize and make suggestions.\" Her story is just one of many showcased in CGTN's documentary Hotline Beijing, which highlights how citizens are increasingly relying on this service to settle disputes and drive improvements in urban governance.
The 12345 Hotline serves as a critical bridge between residents and city officials, ensuring that voices like Ma's are heard and addressed. As more individuals take advantage of this platform, Beijing continues to enhance its commitment to responsive and effective governance.
Reference(s):
cgtn.com
